Cart2Customer – Refund Policy
Effective Date: 17/02/2026
At Cart2Customer, we are committed to delivering high-quality e-commerce services to our clients. This Refund Policy outlines the circumstances under which refunds will be issued for services rendered through our platform. By engaging with our services, you acknowledge and agree to the terms stated below.
1. General Policy
Due to the nature of digital service delivery, Cart2Customer does not provide refunds for services where deliverables such as product listings, catalogue setup, or graphic content have already been published or submitted to Amazon. However, we do offer free optimization support for 15 days after delivery in cases where the client requests revisions or performance-based improvements.
2. Refunds for Account Management and Sales Boost Services
Clients subscribing to Account Management or Sales Boost services are eligible for a partial refund under the following conditions:
- You must request a cancellation within 10 days of service initiation.
- A service fee will be deducted based on the work already completed during that time.
- No refunds will be granted after the 10-day window has expired.
3. Refunds for Amazon Account Reinstatement Service
If Cart2Customer is unable to successfully reinstate a suspended Amazon account after submitting up to three Plan of Action (POA) attempts, the client will be eligible for a 50% refund of the total service fee paid.
Please note:
- If the client refuses to submit necessary documentation or fails to cooperate, the refund will be void.
- Refunds are not guaranteed in cases where Amazon’s decision is final and irreversible.
4. Non-Refundable Services
The following services are non-refundable:
- Product listings or catalogue services after publishing
- Graphic or content services after final approval and submission
- Consultation or one-time strategic planning sessions
- Services where client has been non-responsive or has delayed feedback beyond 15 days
5. Refund Request Process
To initiate a refund request, please contact our support team at:
📧 Email: Connect@cart2customer.com
📞 Phone: +91 8406877712
Include the following:
- Full Name
- Service Purchased
- Date of Purchase
- Reason for Refund Request
- Any relevant supporting documentation
We will review your request within 5–7 business days and notify you of the outcome via email.
6. Changes to Refund Policy
Cart2Customer reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on our website with an updated effective date.